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Accessibility Statement

Pause Ltd is committed to making the Pause mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the Pause mobile application for iOS and Android.
Application name: Pause

 


Organisation: Pause Ltd


 

Platforms: iOS and Android
App versions covered by this statement: iOS 2.7.3 / Android 3.3.13

 


Statement prepared: April 2026


Statement last reviewed: 30th June 2026

The Pause app is designed to support parents and carers through digital parenting tools, guidance and personalised support. We want as many people as possible to be able to use the app.
For example, we want users to be able to:

  • use the app on supported iOS and Android devices

  • use operating-system accessibility settings such as larger text, screen zoom and speech input where supported

  • use the app with screen reader software such as VoiceOver on iOS and TalkBack on Android

  • understand the content, which we aim to write as clearly as possible

  • complete key journeys such as onboarding, entering a group/access code, setting up a child profile, using tools, using Ask Shelley, writing journal entries, viewing programme and schedule information, and accessing support and privacy information

Pause Ltd has been carrying out an internal accessibility review of the Pause app against WCAG 2.2 Level AA. Since the previous statement review, a number of accessibility improvements have been made across the iOS and Android apps, particularly around text resizing, layout behaviour, screen orientation, touch targets and screen reader support.

No formal independent accessibility audit has been carried out at this stage.

Compliance status

The Pause mobile application is currently being assessed against WCAG 2.2 Level AA through an internal self-assessment.

The Pause mobile application is partially compliant with WCAG 2.2 Level AA due to the non-compliances and areas requiring further testing listed below.

Since May 2026, Pause has completed significant accessibility remediation work across key app journeys. Internal testing has been carried out for larger text sizes, layout/reflow behaviour and screen orientation. Screen reader support has been improved, but further end-to-end VoiceOver and TalkBack testing is still required before this can be considered fully complete.

This statement will be updated when further testing is completed, when significant accessibility fixes are released, or if an independent audit is commissioned.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Text size, resizing and layout

Recent updates have greatly improved support for larger operating-system text sizes across all iOS and Android screens. This includes improvements to text wrapping, scroll behaviour, button sizing, sheet layouts and screens that previously risked text truncation or overlap. 

These improvements have been internally tested across key journeys using iOS Dynamic Type and Android font/display size settings.

Further regression testing will continue as new features and screens are added.

This relates to WCAG 2.2 success criteria 1.4.4 Resize Text and 1.4.10 Reflow.

Colour Contrast

The app uses a fixed visual design and colour palette.

Colour contrast is considered during design and has been improved as part of the internal accessibility work, but further checking may still be required across all states, components and new screens.

This may affect WCAG 2.2 success criteria 1.4.3 Contrast Minimum and 1.4.11 Non-text Contrast.

Pause will continue checking text, icons, controls and important visual states using contrast tools, accessibility scanners and manual review.

Touch target size

Our internal audit checks found touch targets to meet the WCAG 2.2 minimum of 24 by 24 CSS pixels in the areas reviewed across the application. We have also checked and aligned controls against platform best practice for the majority of instances, including Apple’s 44 by 44 point guidance and Android’s 48 by 48 dp guidance where practical.


This may affect WCAG 2.2 success criterion 2.5.8 Target Size (Minimum).

Screen reader labels and roles

Pause has made improvements to accessibility labels, roles, traits and descriptions for a number of custom controls, images, cards and interactive elements.

Further end-to-end testing is still required using VoiceOver on iOS and TalkBack on Android to confirm that all key journeys are announced clearly and consistently.

This may affect WCAG 2.2 success criteria 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 2.4.6 Headings and Labels, and 4.1.2 Name, Role, Value.

Focus order and navigation

Some complex screens and custom components require further screen reader testing to confirm that focus order is logical and predictable.

Pause has greatly improved navigation behaviour on key screens, but further VoiceOver and TalkBack validation is required.

This may affect WCAG 2.2 success criterion 2.4.3 Focus Order.

Focus not obscured
Some screens include fixed headers, bottom navigation or overlays. These have been tested to confirm that focused elements are not hidden behind other interface elements.
This affects WCAG 2.2 success criterion 2.4.11 Focus Not Obscured (Minimum).
 

Use of colour
This has been reviewed and cleared as suitable for users, with icons/text alongside any warning or error notices.
 

Dynamic content and status messages
This has been improved across key screens for users.
This may affect WCAG 2.2 success criterion 4.1.3 Status Messages.
We further are reviewing dynamic screens and will add accessibility announcements where needed.
 

Orientation

The app is primarily designed for portrait use, but recent updates have vastly improved behaviour across different screen orientations and larger text sizes, making the app fully usable within landscape mode.

Internal testing has been carried out for key journeys in different orientations. Further regression testing will continue as new features and screens are released.

This relates to WCAG 2.2 success criterion 1.3.4 Orientation.

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Complex gestures
Where the app uses swipe or gesture-based interaction, a non-gesture alternative is available.

This relates to WCAG 2.2 success criterion 2.5.1 Pointer Gestures and, where relevant, 2.5.7 Dragging Movements.

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Accessible authentication

The app uses authentication methods such as Google sign-in, Apple sign-in and/or passwordless email OTP. Pause is reviewing authentication flows to ensure they do not rely on unnecessary cognitive tests and support device-level assistance where applicable.

This may affect WCAG 2.2 success criterion 3.3.8 Accessible Authentication (Minimum).

Disproportionate burden

Pause Ltd is not currently claiming that any accessibility fixes would be a disproportionate burden.

 

If a future issue is considered for disproportionate burden, Pause Ltd will complete and document a disproportionate burden assessment before relying on that exemption.

Content that is not within the scope of the accessibility regulations

The Pause mobile application is distributed through Apple App Store and Google Play. Store listing pages and operating-system interface elements controlled by Apple, Google, iOS or Android are outside Pause Ltd’s direct control.
The public information website at mypause.org is separate from the Pause mobile application and may have its own website accessibility considerations.

Internal accessibility review

Pause Ltd has been carrying out an internal accessibility review of the Pause app against WCAG 2.2 Level AA.

The review includes the following areas:

  • colour contrast;

  • text resizing and Dynamic Type;

  • Android font and display size settings;

  • device orientation;

  • touch target size;

  • avoiding colour-only information;

  • screen reader labels;

  • focus order;

  • use of native components, roles and traits;

  • alternatives to complex gestures;

  • focus not being obscured by sticky headers, footers, sheets or overlays;

  • accessible authentication;

  • VoiceOver testing on iOS devices;

  • TalkBack testing on Android devices;

  • Android Accessibility Scanner testing;

  • manual review of key user journeys.

  • The internal review covers key journeys including:

  • onboarding;

  • home/toolkit navigation;

  • Ask Shelley;

  • key parenting modules;

  • journal/data entry;

  • programme and schedule screens;

  • support and privacy information;

  • settings.

Remediation roadmap
 

Completed or substantially progressed by June 2026
Pause has made updates to improve:

  • larger text support across key screens;

  • text wrapping, scrolling and layout behaviour;

  • screen behaviour across different orientations;

  • button and touch target behaviour;

  • support for screen reader labels and roles on key controls;

  • accessibility of custom components, sheets, cards and navigation elements;

  • alternatives to gesture-only interaction where required.

  • Internal testing has been carried out for larger text sizes, layout/reflow and orientation behaviour across key journeys.
     

Remaining work

  • Pause will continue to:

  • complete further VoiceOver and TalkBack testing across key journeys;

  • improve screen reader focus order where required;

  • check that dynamic content and generated responses are announced correctly;

  • continue contrast review across new and existing screens;

  • include accessibility checks in the release process for new features and substantial UI changes;

  • update this accessibility statement after significant releases, further testing or any formal audit.



 

Independent audit

No formal independent accessibility audit has been carried out at this stage.

Pause will consider commissioning an independent accessibility audit if required by a public-sector partner, contract requirement or future assurance process.

Preparation of this accessibility statement

This statement was prepared on 30 April 2026.


This statement was prepared using an internal self-assessment against WCAG 2.2 Level AA. The self-assessment includes visual and design checks, technical checks, and manual testing with assistive technologies on physical iOS and Android devices.
The internal audit is currently in progress. This statement will be updated when the audit is completed and when significant accessibility fixes are released.


This statement was last reviewed on 4 May 2026.

Feedback and contact information

If you find any accessibility problems not listed in this statement, or think we are not meeting accessibility requirements, contact Pause Ltd:
Email: pause@mypause.org


Technical and accessibility contact: niel@mypause.org

 

If you need information from the app in a different format, such as large print, accessible PDF, easy read, audio recording or another format, contact us using the email addresses above.
We will consider your request and aim to respond within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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www.equalityadvisoryservice.com

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